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Tech Support

Need tech support? We're here to help!

Welcome to the ProsPay Tech Support Center. If you have questions for our technicians, please call 1-800-201-0091 or Please fill out the form below and someone will be in touch with you shortly.


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Online Tech Support Disclaimer


As part of the online support services offered to you, Prospay, Inc. will access your computer. This will require you to download software and be connected to the internet. This method of support is optional. Other means of technical support not requiring access to your computer are available. You must ensure the machine your computer is connected to is not operable during the online support effort. You must also be present during the support effort and re-take control if any unsafe or inconvenient event may occur.
THE MATERIALS, PRODUCTS AND SERVICES PROVIDED TO YOU ON THIS WEB SITE ARE PROVIDED ON AN "AS-IS" BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. PROSPAY, INC. ASSUMES NO RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, RELIABILITY OR TIMELINESS OF THE INFORMATION PROVIDED BY THIS WEB SITE. YOU UNDERSTAND AND EXPRESSLY AGREE TO USE THIS WEB SITE AT YOUR SOLE RISK, THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS WEB SITE IS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
EXCEPT AS EXPRESSLY SET FORTH ON THIS WEB SITE, PROSPAY, INC. DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND IT MAKES NO WARRANTY OR REPRESENTATION REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH PROSPAY, INC.'S SERVICES, REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH PROSPAY, INC.'S SERVICES, REGARDING ANY TRANSACTIONS ENTERED INTO THROUGH PROSPAY INC.'S SERVICES OR THAT PROSPAY, INC.'S SERVICES WILL MEET ANY USER'S REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE EXCLUSION MAY NOT APPLY TO YOU.
PROSPAY, INC. WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND RESULTING FROM THE USE OF OR THE INABILITY TO USE PROSPAY, INC.'S SERVICES, RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH PROSPAY, INC.'S SERVICES, RESULTING FROM LOSS OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF A USER'S TRANSMISSIONS OR DATA OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF PROSPAY, INC. HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU AGREE TO INDEMNIFY AND HOLD HARMLESS PROSPAY, INC. FOR ANY BREACH OF YOUR COMPANY’S POLICY, FOR LOSS OF DATA OWING TO LOSS OF INTERNET CONNECTION, FOR FAILURE TO ENSURE THE SOFTWARE IS OFFLINE DURING THE SUPPORT EFFORT, OR FOR ANY NEGLIGENT ACTS OR NEGLIGENT FAILURES TO ACT DURING THE SUPPORT EFFORT THAT CAUSED OR COULD HAVE PREVENTED DAMAGE, LOSS OR LIABILITY.


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